1. Data Controller

BiK Solution j.d.o.o. (hereinafter “we” or “BiK Solution”)
Cvjetna ulica 1
HR-51000 Rijeka
Email: privacy@bik-solution.com

2. What Data We Collect

• Contact information: name, email, phone number
• Order and payment information
• Technical information: IP address, browser data, cookies

3. Purpose of Processing

• Fulfillment of contracts and services
• Customer support and communication
• Legal compliance
• Marketing activities (only with consent)

4. Legal Basis

Processing is based on:

• Contractual necessity
• Legal obligations
• Your consent (Art. 6 (1) a GDPR)

5. Data Retention

We retain your data for as long as legally required (usually 5–10 years for accounting reasons in Croatia) or until you request deletion, provided there are no legal retention obligations.

6. Your Rights Under GDPR

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to lodge a complaint with AZOP (Croatian Data Protection Agency)

7. Data Transfers

We do not transfer your data outside the EU unless required by specific services (e.g., third-party plugins like Google Analytics).

8. Cookies and Tracking

We use technically necessary cookies as well as optional tracking technologies (e.g., Google Analytics, Facebook Pixel), always respecting your consent via cookie banner.

9. Embedded Content

Content from third-party providers (e.g., YouTube, Google Maps) may collect data. We have no control over this processing.

10. Contact Regarding Privacy

For all questions regarding privacy or to exercise your rights, please contact:
privacy@bik-solution.com